Shipping policy

At Fanstick, our goal is to make ordering illuminated collectibles and accessories convenient regardless of where our customers live.

This Shipping Policy explains our general processing, delivery, tracking, and international shipping practices.

1. Free Worldwide Shipping

Fanstick offers free worldwide shipping on eligible purchases made through Fanstick.xyz.

There is no standard shipping charge for orders covered by this policy.

2. Estimated Delivery

Our estimated standard delivery timeframe is:

7–14 days

This timeframe is an estimate rather than a guaranteed delivery date.

Actual delivery times can vary depending on the destination, shipping carrier, customs clearance, local postal services, public holidays, severe weather, seasonal demand, or other circumstances beyond our reasonable control.

3. Order Processing

Orders enter processing after they have been successfully submitted and payment authorization has been completed.

Processing occurs before shipment and may require additional time in periods of unusually high demand.

Customers are responsible for reviewing shipping details before completing checkout.

4. Tracking Information

Tracking information may be provided when available.

After receiving a tracking number, please allow reasonable time for the carrier's tracking system to display the first movement.

International shipments may occasionally go several days without a visible tracking update while traveling between facilities or countries.

5. Multiple Packages

An order containing multiple products may occasionally be shipped in separate packages due to inventory or fulfillment arrangements.

Packages belonging to the same order may therefore arrive on different days.

Customers will not be charged additional standard shipping fees solely because an order is divided into multiple shipments.

6. Incorrect Shipping Information

Customers should carefully review their delivery information before submitting an order.

If you notice an error after ordering, contact support@fanstick.xyz immediately.

We will attempt to update the information before shipment where reasonably possible, but address changes cannot be guaranteed once fulfillment has begun.

7. Delays

Occasional delays can happen during international transportation.

Carrier congestion, customs inspections, severe weather, public holidays, transportation disruptions, and other events outside our control may extend delivery times.

If your shipment is significantly delayed beyond the estimated timeframe, please contact us so we can review the available tracking information.

8. International Customs

International shipments may be subject to customs clearance procedures in the destination country.

Depending on local laws, import taxes, customs duties, or similar charges may apply. Where such charges are not collected during checkout, they may be the responsibility of the recipient.

Fanstick does not control the processing times or decisions of customs authorities.

9. Delivery Problems

If tracking indicates an unusual problem or your package has not arrived within a reasonable period beyond the estimated delivery window, contact our support team.

Please provide your order number and relevant tracking information.

We will review the situation and work toward an appropriate resolution based on the circumstances.