Refund policy

At Fanstick, we want customers to feel confident when purchasing from our store. This Return & Refund Policy explains the conditions for requesting returns and refunds for purchases made through Fanstick.xyz.

1. 30-Day Return Policy

Eligible products may be returned within 30 days from the date of delivery.

If 30 days have passed since your order was delivered, we may be unable to accept the return unless applicable consumer law requires otherwise.

Approved eligible returns under this policy are provided without return shipping charges to the customer.

2. Return Eligibility

To qualify for a return, an item should generally:

Be in substantially the same condition as when received;
Include its original components and accessories;
Include original packaging where reasonably possible;
Not have been intentionally damaged or materially modified after delivery; and
Be accompanied by proof of purchase from Fanstick.xyz.

Opening a package for reasonable inspection does not automatically prevent a product from qualifying for return.

3. How to Request a Return

To begin a return, contact:

support@fanstick.xyz

Please provide your order number, the email address associated with the order, the product you wish to return, and the reason for the request.

When reporting a defective, damaged, incomplete, or incorrect item, photographs or video may help us assess the issue more quickly.

Our team will review your request and provide return instructions when approved.

Please do not send a product back without first contacting us, as unauthorized returns may result in processing delays.

4. Damaged, Defective or Incorrect Items

Please inspect your purchase after delivery.

If your product arrives damaged, materially defective, or different from what you ordered, contact us as soon as reasonably possible.

After reviewing the circumstances, we may provide an appropriate resolution, including a replacement, return, or refund.

5. Refunds

After receiving and inspecting an approved return, we will inform you of the outcome.

If the refund is approved, it will generally be issued to the original payment method used for the purchase.

Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account. These processing periods are outside our direct control.

6. Exchanges

Because product variations and inventory levels can change, direct exchanges may not always be available.

Where an exchange cannot be processed, customers may return an eligible product for a refund and place a new order for their preferred product or variation.

7. Cancellations

If you need to cancel an order, contact support@fanstick.xyz as quickly as possible.

We will make reasonable efforts to accommodate cancellation requests before fulfillment begins. Once an order has entered processing or shipment, cancellation may no longer be possible.

If cancellation is unavailable, eligible products may be returned after delivery in accordance with this policy.

8. Free Return Shipping

Fanstick provides free return shipping for eligible and approved returns made within the applicable 30-day period.

Customers must follow the return instructions supplied by our customer support team.

Products independently shipped to an unauthorized or incorrect address may not be eligible for reimbursement of shipping expenses.

9. Exceptions

Returns may be refused where permitted by law if an item has been intentionally damaged, materially altered after delivery, is missing significant components due to customer actions, or otherwise falls outside the conditions of this policy.

Nothing in this policy limits statutory consumer rights that cannot legally be waived.