Contact Us
We're Here to Help
Thank you for shopping with Fanstick.
Whether you are considering your first purchase or already have an order on the way, our customer support team is available to assist with questions regarding our products and services.
Customer Support
You can contact us regarding:
- Product specifications or available variations
- RGB light saber and lightstick questions
- Order status
- Shipping and tracking
- Delivery concerns
- Incorrect or damaged products
- Returns and refunds
- General store questions
Contact Details
Fanstick
750 E Main St
Georgetown, Kentucky 40324
United States
Phone: +1 518-561-0867
Email: support@fanstick.xyz
For order-related inquiries, please include your order number and the email address used when placing your order. Providing this information allows our support team to locate your purchase more efficiently.
If you are contacting us about a damaged, defective, or incorrect product, please include clear photographs or other relevant information whenever possible.
Shipping Assistance
Fanstick offers free worldwide shipping.
Our estimated delivery timeframe is 7–14 days. Please remember that international shipping may occasionally take longer because of customs processing, carrier delays, severe weather, holidays, or circumstances outside our direct control.
If your tracking information has not updated for an extended period or your shipment is significantly beyond its expected delivery timeframe, contact our team for assistance.
Returns
Eligible products may be returned within 30 days of delivery under our Return & Refund Policy.
Please contact support@fanstick.xyz before sending any product back. Our team will review your request and provide appropriate return instructions.